RETURNS

The steps to make the return are:

 

REQUEST YOUR RETURN ON THE WEB

 

  1. Access to MY ACCOUNT.

  2. Select the order in which the item (s) to be returned belongs.

  3. Indicate the units and the reason for the return.

  4. Confirm the return.

 

* Partial order returns can be made.

* Returns are not allowed once the legal return period of 30 days is expired.

 

PACKAGE SHIPPING

 

  1. Put the items in a box in a safety way. Preferably in the same box you received your order. Go to the transport company of your preference and send the package to the following address:


Skatïe Brand

C/de la Telemàtica, 14

08110 Montcada I Reixac, España

 

* The return will not be processed without prior notification.

* The shipping costs for the return will be paid by the customer.

 

REFUND

 

  1. Once the package has arrived at our warehouse and verified that everything is correct, your refund will be processed within a maximum period of 14 days.

  2. Returns that don’t follow the requested guidelines may have delays.

 

DUTIES AND TAXES

Skatïe will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Skatïe, only the paid purchase price of the garment will be refunded.

 

If you have any question about your order: online@skatie.es

Available Monday to Friday from 9:00 a.m. to 5:00 p.m. (CET)